How to Manage Your Will-Call Service (And Why You Should Consider Switching)

Serving Loudoun County with Reliable Propane

For homeowners and businesses across Loudoun County, from Purcellville to Round Hill, propane is the reliable fuel source that powers everything from heat and hot water to stoves and fireplaces. At Valley Energy, we understand that managing your energy supply needs to be simple and stress-free.

We offer two primary ways to receive your propane: Will-Call Delivery and Automatic Delivery. If you currently use our Will-Call service, here is your essential guide to monitoring your tank and knowing exactly when to order.

The Will-Call Customer’s Essential Guide: When to Order

The Will-Call option is perfect for customers who prefer complete control over their schedule and budget. With Will-Call, the responsibility of monitoring your tank and placing the order rests with you.

The 30% Rule: Your Critical Ordering Point

To ensure you never run out of gas, Valley Energy asks that all Will-Call customers place their order when the tank gauge reads no less than 30 percent full.

This 30% mark is critical because it provides the necessary buffer to:

1. Account for Lead Time: We recommend you allow a delivery window of 3–5 business days (excluding weekends and holidays) to schedule and complete your Will-Call delivery. Ordering at 30% ensures we have the time needed to fit your delivery into our route schedule.
2. Avoid Cold Snaps: Propane consumption can spike unexpectedly during sudden cold weather. That 30% gives you a crucial safety net if the weather turns severe before your scheduled delivery date.

The Risk of Running Dry

While Will-Call offers flexibility, it also carries the risk of running out of fuel. If your tank runs completely empty, it triggers an “out-of-gas” safety emergency. This is costly and inconvenient, requiring:

• A mandatory, time-consuming leak check by a certified technician.
• Emergency service fees to restore your system.
• You must be home to allow the technician access for the restart.

Eliminate the Worry: The Convenience of Automatic Delivery

If the thought of constantly monitoring a tank gauge or worrying about a winter storm is a source of stress, it might be time to switch to the easiest propane solution available: Valley Energy Automatic Delivery.

This program turns your fuel management over to our expert team, offering true peace of mind—especially here in the busy environment of Loudoun County.

How Our Automatic Delivery System Works

We utilize sophisticated technology—including a tried-and-true “degree day” tracking system—to accurately predict your needs based on local weather patterns and your historical usage.

Instead of waiting for you to call at 30%, our system automatically schedules a delivery when your tank drops to approximately 20–30% full, ensuring a continuous supply.

Top 3 Reasons Loudoun County Chooses Automatic Delivery:

1. Priority Service: When winter storms hit or demand surges, Automatic Delivery customers receive top priority in our routing and dispatching system, ensuring you are first in line for refills.
2. Optional Tank Monitoring: For ultimate insight, ask about our remote tank monitoring solution (via the Nee-Vo App), which gives both you and our dispatching department 24/7, real-time access to your tank level.

Ready to Simplify Your Winter?

Whether you prefer the control of Will-Call delivery or the convenience of Automatic Delivery, Valley Energy is committed to providing reliable, expert propane service across Loudoun County.

If you are a Will-Call customer, remember to call us at 30% and allow at least three to five business days for delivery. If you’re ready to eliminate that chore from your to-do list, contact us today to enroll in our Automatic Delivery program and ask about flexible payment options like SmartPay or PreBuy plans!